Fulfillment Policy

FuelFoods Fulfillment Policy

Last Updated: 03/18/2025

At FuelFoods, we are dedicated to delivering the freshest produce to our customers. This policy outlines how we process orders, manage shipments, and handle cancellations, credits, and refunds.

Order Processing

Online Orders:

• Once an order is placed online, it enters our processing phase.
• For retail customers, greens are shipped within 2-7 days of placing the order.
• For restaurant deliveries, produce is delivered the day after harvest to ensure maximum freshness.

Shipping & Delivery

Retail Orders:

We ship our greens using Next Day Air once they are harvested. This guarantees that our customers receive produce at its peak freshness.

Restaurant Deliveries:

Deliveries are scheduled for the day following harvest to maintain the highest quality standards.

Returns, Credits, and Refunds

Freshness Guarantee:

FuelFoods is committed to quality. If the greens are not fresh upon arrival or if the packaging is damaged, we will provide a credit or refund at our discretion.

Quality Issues for Restaurant Deliveries:

If there is any issue with the quality of the produce, we may offer a credit or replacement. Please note that proper storage of the greens upon delivery is the customer's responsibility.

Order Cancellations

Online Orders:

Cancellations must be made before the order is dispatched. Once the product has shipped, cancellations are not accepted.

Restaurant Deliveries:

Cancellations must be requested at least 24 hours in advance of the scheduled delivery date.